What to include
Include the order number, date, a clear description of what happened and the solution you are requesting. Do not send card details or passwords. You can attach a photograph if you need to demonstrate the condition of the product.
Customer service
Issues and complaints
A direct, traceable channel to resolve any problem with an order.
Contact
We will reply within 15 days
- info@voca.es
- Phone
- 604 828 496
- Address
- Avenida Artista Remigio Soler López 9, 03540 Alicante
Acknowledgement and response
VOCA will provide a reference or acknowledgement of the complaint and reply as soon as possible, in all cases within the maximum legal period of fifteen days.
Official complaint forms
The premises has official Generalitat Valenciana complaint forms, provided free of charge on request. You can also consult the official information from the Generalitat Valenciana consumer affairs service.
Alternative dispute resolution
If we cannot reach a solution, you can contact the municipal consumer information office (OMIC) or the competent consumer authority. VOCA will provide information about any membership of or agreement to consumer arbitration where applicable. The former European ODR platform ceased operating in 2025 and is not used.